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Questions commonly asked when selling jeans…

Questions commonly asked when buying jeans…

Questions commonly asked when selling jeans?
What do I need to sell jeans on myX?

To start selling on myXjeans.com, all you need is $5, an active premium PayPal account and an active myXjeans account.

What is the listing fee myXjeans.com charges?

myXjeans.com charges $5.00 to list a pair of jean on the site. There are NO other charges that the seller pays to list a pair of jeans. If you list a pair of jeans for $100.00, you will receive $100.00 in your PayPal account.

myXjeans.com was built on the idea that listing and selling a pair of jeans should not take all of the revenue of the sale.

What options do I have when making my return policy?

myXjeans.com has two types of return policies to choose from when setting up your account.

No Returns - The seller does not accept any returns on items purchased. All sales are final.

7 Day Return Policy - The buyer has 7 days upon delivery of jeans to return them for a full refund of the purchase prices less the transaction fees. The buyer pays for the return postage.

Example: Buyer chooses to purchase a $100.00 pair of jeans. The transaction completes with jean purchase price of $100.00 and $4.86 in handling fees. The buyer is charged $104.86. The jeans end up not fitting properly and the seller has a 7 Day Return Policy. The buyer can expect a $100.00 refund for the jeans once the jeans are received by the seller.

How do I measure the inseam?

Accurate jean measurements are the very most important piece of your listing. Your listing can have the best pictures and descriptions but if the measurements are incorrect, you can almost be guaranteed your jeans will be returned.

Lay the pair of jeans on a flat surface.
Measure the inside seam (from where the pant seam meets the crotch seam) to the bottom of the leg opening. If the jeans are frayed, stop your measurement when the fraying begins.
How do I locate the size?

Check the tag located inside the jeans usually near the waistband or the fly. Many times, size tags are in multiple locations inside the jeans. You can turn the jeans fully inside out and usually find the size tag. If the jeans do not have a tag, measure the waist size by measuring the waistband from the inside. Also measure the inseam using instructions from the "How do I measure the inseam?" FAQ item.

How do I determine the “wash”?

Use the wash chart below to determine the wash type of your jeans.

Antique Wash Light Wash
Vintage Wash Medium Wash
Stone Wash Dark Wash
How do I determine the fit?

Below is a list of cuts together with their descriptions.

Straight Leg: jeans with a straight, narrow leg that does not flare at the ankle.

Flared Leg: jeans narrow at the knee with an extra-wide flare from calf to ankle.

Boot Cut: jeans are cut to skim over the thigh and flare slightly at the lower leg.

Skinny: jeans narrow towards the ankle.

Capri: Jeans that end anywhere between the knee and mid-calf.

Cropped: Jeans that end at any length from the mid-calf to the ankle.

Relaxed: Full from the hips to the ankle.

Loose: Generously cut in the waist, seat and legs for maximum comfort

How do I determine the rise?

High Waist - Above your natural waist

Natural Waist -The rise on a natural waist rise positions the waistband, as the name implies, right at your natural waist-which is at your navel or just above. A natural waist rise will measure between 11 and 12 inches from the crotch seam to the top of the band.

Medium / Mid Rise - The waistband of a pair of jeans with a medium rise will sit below your natural waist or just below your navel. A medium rise will measure between 10 and 11 inches from the crotch seam to the top of the waistband.

Low Rise - The waistband of a pair of jeans with a low rise will sit low on your waist, generally an inch or more below your navel. A low rise will measure between 8.5 and 10 inches from the crotch seam to the top.

If you're not sure what rise style will fit you best, simply measure the rise of your favorite jeans.

How do I determine if the hem is original?

If you have moved the original hem or created a new one, then the hem is not original. Follow the instructions on How do I measure the inseam?. This is a very important measurement.

How do I determine the condition of the jeans I´m listing?

New: Just like it sounds. A brand-new, unworn pair of jeans in perfect condition. Original sales tags are present. Jeans are not marked by un-manufactured stains, tears or wear spots. Hems and seams show no signs of wear. No missing buttons, snaps or manufacturer tags. Fly is in working condition.

Like New: An apparently unworn pair of jeans in perfect condition. Original sales tags may or may not be present, but jeans are not marked by un-manufactured stains, tears or wear spots. Hems and seams show no signs of wear. No missing buttons, snaps or manufacturer tags. Fly is in working condition.

Very Good: A pair of jeans that has been worn, but remains in excellent condition. Jeans are not marked by un-manufactured stains, tears or wear spots. Hems and seams show no signs of wear. No missing buttons, snaps or manufacturer tags. Fly is in working condition.

Good: A pair of jeans that has been worn, but remains in good condition. The jeans may show signs of wear. Jeans can include limited un-manufactured signs of wear such as fraying, wear marks, and fading. No missing buttons, snaps or manufacturer tags. Fly is in working condition.

As Is: A wearable pair of jeans. The jeans show signs of wear such as un-manufactured stains, tears or wear spots. Hems and seams may be damaged. Buttons, snaps or manufacturer tags may be missing or not in working condition.

Can I list jeans on myXjeans.com and also offer them for sale in my Consignment/Resale shop?

Absolutely! By listing your jeans online and also in your shop, you are reaching a much larger customer base. myXjeans.com provides a label template (Avery 5160) that you can print right from the website. Label your jeans that are listed online, if they sell in your shop first, simply unpublish that listing.

How do I take pictures of my jeans?

Use well lit photos with an uncluttered background from different angles to get the most out of your photo. You can photograph the jean laying flat or hanging on a hanger. Be sure to take specific picture of any damage. The best photographs to include would be of the inside tag, the hem, embellishments, the back pocket, and the jeans as a whole front and back. You can upload up to 5 photographs.

Where to I find my current and previous listings?

Log into your mxXjeans.com account, navigate to the Sell section, then click on "my listings". You can see your draft, published, pending, shipped and to be shipped listings. By clicking on any of the listing types, you can edit, publish or update the shipping information of your listing.

Is the Seller responsible for paying to ship the jeans?

Yes, the seller pays to ship the jeans. Shipping rates for a pair of jeans typically are between $5.00 and $10.00. Build the shipping costs into your sales price.

How long does the seller have to ship jeans after they are purchased?

myXjeans.com encourages sellers to ship the jeans within 3 business days of receiving payment from PayPal. However, jeans must be shipped within 10 business days of payment receipt to keep your account in good standing.

How long do buyers have to pay before relisting?

Buyers have 12 hours to pay for the jeans before they are re-listed

 

Questions commonly asked when buying jeans…
What are the different types of return policies?

myXjeans.com has two types of return policies that the seller can choose from when setting up the listing. 

No Returns – The seller does not accept any returns on items purchased. All sales are final.

7 Day Return Policy – The buyer has 7 days upon delivery of jeans to return them for a full refund of the purchase prices less the transaction fees. The buyer pays for the return postage.

Example: Buyer chooses to purchase a $100.00 pair of jeans. The transaction completes with jean purchase price of $100.00 and $4.86 in handling fees. The buyer is charged $104.86. The jeans end up not fitting properly and the seller has a “7 Day Return Policy”. The buyer can expect a $100.00 refund for the jeans once the jeans are received by the seller.

Please note that if the jeans are misrepresented by the seller, myXjeans will intervene and the return policy becomes null & void.

What if the jeans arrive differently than listed?

Contact the seller with the discrepancy details, contact seller through myxjeans website. If there is still no resolution working directly with the seller, email dispute@myxjeans.com for additional assistance.

Is the Seller responsible for shipping the jeans?

Sellers are 100% responsible for getting items to their destination in as described condition.

How do you spot a fake?

Labels that are blurred or torn. Product names that are misspelled or altered. Unannounced changes in product content, color, smell or packaging. Missing codes, 800 consumer numbers or trademarks. If it seems too good to be true it probably is. 

How long do buyers have to pay before relisting?

Buyers have 12 hours to pay for the jeans before they are re-listed

What if I don't receive my jeans?

If you don't receive an item you paid for, or you receive an item that's not as described in the listing, you should contact the seller to try to sort out the problem you're having with this item. Use the "Ask seller a question" link on the right side of the listing page. If you and the seller can't come to an agreement, alert us of this problem by e-mailing us at dispute@myxjeans.com. To let other members know about your experience please make sure you leave feedback for the seller.

If payment made using paypal:

Since you paid with PayPal, your full purchase price is covered. To get your refund, you need to open a dispute on PayPal within 45 days of the payment date. Learn more about PayPal buyer protection

If payment not made using paypal:

Even though you're not eligible for PayPal buyer protection, you may still be covered. Sellers accepting credit card payments through an Internet merchant account or ProPay do not offer their own buyer protection plans, but most credit cards offer buyer protection. You can find the customer support phone number on your bill or on the back of the credit card.

How long does the seller have to ship jeans after they are purchased?

myXjeans.com encourages sellers to ship the jeans within 3 business days of receiving payment from PayPal. However, jeans must be shipped within 10 business days of payment receipt to keep your account in good standing.

What is the handling fee that is added to the purchase of the jeans?

The buyer pays a slight percentage of the sale to cover the cost of doing business at the myXjeans site. This is 2.9% of the transaction and a $1.96 transaction fee, regardless of how many pairs are purchased at one time. So when purchasing a $100.00 pair of jeans, the buyer would be charged $104.86.

How does PayPal work with myXjeans.com?

myXjeans.com uses PayPal Pro Payment Services. When listing a pair of jeans, sellers have the option of using a major credit card or PayPal to pay the fees required for listing. When jeans are purchased, the purchase price amount is deposited into the sellers PayPal account and the handling fees are paid to PayPal for handling the transaction.

How do I use feedback to choose a seller to buy jeans from?

The more positive feedback a seller has, the more successful transactions they've processed. Positive feedback is obtained by listing jeans in an accurate manner and processing the transaction in a timely manner.

How does myxjeans.com keep my information safe?

All online purchases take place in a safe environment using the latest security technology. We encrypt your credit card information to ensure your transactions with us are private and protected. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. Your payment details are never retained by myxjeans.com. All orders are processed on computers that are not connected to the Internet. This encryption makes it virtually impossible for unauthorized parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms.

Why should I use myXjeans.com website instead of dealing directly with the seller / buyer?

Paypal will track your payment, you can reach a broad audience for more potential buyers / sellers, utilize the feedback system to protect your purchase.

https://www.paypal.com/us/cgi-bin/helpweb?cmd=_help

Why use myXjeans.com instead of eBay or Craigslist?

MyXjeans.com has lower listing fees than eBay and a more targeted audience than Craigslist.